Selected product record
Warranty review starts from the product family, SKU or written product description that appears in the accepted quote.
Warranty standards
Warranty is not a slogan. It is a record of product, scope and site.
A useful warranty starts before installation. Enoch keeps the product choice, room scope, site condition and handover details connected so support can be reviewed from the real job, not from a generic promise.
What Enoch checks
Product family or SKU
Accepted quotation scope
Subfloor and room condition
Installation and handover record
Enoch SPC must be planned and installed as straight plank or standard staggered flooring only. Herringbone/fishbone, chevron, 人字拼, 鱼骨拼 and other angled click-lock layouts must not be planned, quoted or installed for Enoch SPC.
Coverage record
Good support starts with what was actually supplied and installed.
Agreed installation scope
Support review is clearer when the quote records which rooms, trims, skirting, accessories and installation work were included.
Site condition at handover
Floor support should consider the subfloor, moisture condition, room use, furniture load and care method recorded for the actual space.
Care and handover record
Keep the handover notes, product care guidance and photos. These records help the team read the issue against the original work.
Boundary
Warranty also depends on use, site condition and records.
Some flooring problems come from the product or installation scope. Others come from the room, later renovation work, water exposure, impact or missing records. Enoch reviews the cause before advising the support process.
Issues that may fall outside support
Undisclosed subfloor moisture, trapped water or site movement after installation.
Heavy impact, dragging furniture, unsuitable rolling loads or use outside the agreed room fit.
Third-party alteration, removal, repair, renovation chemicals or work done after handover.
Missing project records, missing product details or later colour matching without the original product reference.
Support process
If support is needed, send records that show the real floor.
The fastest review is not a long explanation. It is a clear set of project records and photos that show the product, room and issue together.
1
Keep the original record
Find the accepted quote, product name or SKU, installation date, room scope and handover notes.
2
Take clear photos
Send one room-wide photo, one close photo of the affected area, and a photo showing the surrounding floor condition.
3
Describe when it appeared
Share when the issue started, which room it is in, and whether there was water, renovation work, impact or furniture movement nearby.
4
Let Enoch review the record
The team checks the product record, site condition, installation scope and support terms before advising the next step.
Before you confirm
Confirm warranty together with the product documents and quote.
Ask Enoch to connect the product, room scope, installation boundary and care record before the final quotation is accepted. Clear terms are easier to support later.
What to send
Accepted quotation or product name
Room-wide photo and close photo
Installation date or handover period
Short note about when the issue appeared
Warranty questions buyers should settle early.
Does every Enoch flooring job have the same warranty?
No. Warranty terms should match the selected product, accepted quotation, installation scope, site condition and usage. Buyers should keep the written record instead of relying on a generic line.
What information helps Enoch review a flooring issue?
The most useful information is the accepted quote, product name or SKU, room location, installation date, room-wide photo, close photo, and a short note about when the issue appeared.
Can site condition affect warranty support?
Yes. Subfloor moisture, uneven substrate, trapped water, heavy furniture loads, rolling chairs and later renovation work can affect how a floor performs and how support is reviewed.
Are angled SPC layouts supported for Enoch SPC?
Enoch SPC must be planned and installed as straight plank or standard staggered flooring only. Herringbone/fishbone, chevron, 人字拼, 鱼骨拼 and other angled click-lock layouts must not be planned, quoted or installed for Enoch SPC.